Fingers on the Pulse...
For a minute, let's just set aside this business of coding, programming, developing software, emerging technologies or whatever and look deep into infrastructure. There'd be a right royal mess if there wasn't uninterrupted power supply, if the temperature in the server area wasn't what it should always be, if there wasn't sufficient 'cooling' in the buildings, if water seeped in the blocks, if there's no water to drink and if the toilets don't flush? Quite a list, eh?
Size and aesthetics alone weren't important. There was a need to create the sort of workplace that was inspiring and functional. When the master plan was being drawn up, critical areas were identified and provisions made for support systems. These were then incorporated into the master plan itself. The complexities of the business required the facility to function 24 x 7.
Uninterrupted Power Supply is very critical. It's any IT company's life-support apparatus. "Any fault in the UPS in any of the blocks can be monitored here," explains Shaji Joseph, in-charge of utility operations at Digital. The control room monitors power, water, temperature and other utilities on a 24-hour basis. Should there be interruptions of any sort, anywhere, signals are received in the control room indicating the area where the problem is. This has been possible by signal cables running across the campus. A duplicate of this signal also alerts security, of any imminent problem.
Back-ups are crucial and all cables are interconnected. In the event of a power failure in any one building, power is automatically routed through these cables thus ensuring there's no dislocation of supply even for a microsecond. At present the power generation installed capacity is 1750 KVA and soon another 1250 KVA will be added. The diesel storage tank has a capacity to store 60,000 litres of diesel. "Besides these, in each block we have installed 240 KVA battery powered UPS. Actual requirement of power for each building is 160KVA and the balance of 80KVA serves as a standby. If one UPS fails, the other one takes over," says Shaji. The facility provides 24 x 7 availability of all utilities like water, electric power and air conditioning. Redundancy is built in the design to ensure 100% uptime and no outage even during breakdowns or routine preventive maintenance and planned checks. Monitoring of critical parameters round the clock is centralized at 2 locations. In keeping with their ideology, there is strong emphasis on the conservation of natural resources in the use of electricity and water. Highly reliable water filtration processes are used to provide for drinking water and for air conditioning needs. Sewage water is collected in a sump and through a state-of-the art treatment plant it's recycled and reused for landscape irrigation and the cooling towers. Safety and Security systems are in place to protect the premises by deploying state of the art monitoring alarm and fire fighting systems.
Shaji and his team of trained engineers understand the criticality of their functions. Their roles may be from behind the scenes, but never for a moment must one forget the importance of it. The slightest of malfunction in any of these areas could set the cat among the pigeons and play havoc. With Digital's continuing investments in creating infrastructure of high reliability, it all boils down to the right hand knowing what the left is doing.
Prasad, Shaji and their dedicated team are more than just right hands. They're the ones that keep the heart pumping.
Note: This story was written when the company was known as 'DIGITAL'.